Terms of Sale for Naiant products:
Naiant will be closed for the holidays between December 15 and January 5. Orders received within the stated build times will be shipped by December 14.
Naiant only ships within the United States, and to Australia, Canada, Israel, and New Zealand.
All items are built by hand upon order. Typical build time is:
- Inline devices (except IPA)
- Custom cables
- Microphones (except X-Y and X-8S) & accessories
Orders with custom terminations may take one week longer if the required connector is not in stock.
three to four weeks:
- X-8S microphone, X-Y microphone, X-Y capsule heads, IPA inline amplifier
Build times may be longer depending on order volume—please inquire for current build time estimate. Naiant does not offer an expedited service for any order. Time is not of the essence for any order.
Prices shown do not include shipping and handling charges. Shipping and handling charges are calculated by the shopping cart and will be shown in checkout.
As of July 1, 2018, Naiant relocated from NC to VA. Purchasers agree that all sales are deemed to occur in VA, and that VA law shall govern the sales agreement. Sales tax charged for VA residents.
All international shipments will comply with applicable customs regulations, including statement of the HS tariff number, description, origin, and value of the package on the customs declaration. The declared customs and insured value of all shipments will match the invoice enclosed with every order. Clearance through customs, including payment of all associated fees, duties, and taxes, is the responsibility of the buyer. There will be no exceptions given to the international shipping policy; please do not ask that a parcel be labeled as a gift or the value understated, as this request will cause your order to be canceled.
Normal shipping times are one week for US shipments, two to three weeks for international shipments. However, please allow three weeks for US shipments and six weeks for international shipments. Delays in international shipments are generally due to local customs clearance. If you have not received your shipment after the above period, a replacement package will be sent.
Claims for items damaged in shipment or shipments not received must be received within three months of order. Buyers are required to cooperate in filing an insurance claim with USPS where applicable. Please save packaging materials in the event of goods damaged in transit.
Fourteen day trial period starts upon buyer receipt of items. Refund includes full purchase price, excludes shipping and handling charges. Purchaser is responsible for return shipping. Trial period applies only to microphones, devices, and accessories purchased with the aforementioned items. Sales of accessories purchased individually or separately are final. All sales of windscreens are final.
Five year warranty on microphones and devices valid for original purchaser only. One year warranty applies for rechargeable batteries and chargers. Warranty covers all defects of manufacturing, but excludes cosmetic damage. Products serviced under warranty will be repaired or replaced at Naiant Studio’s sole discretion. Warranty covers only repair or replacement of product, and does not cover any incidental expenses or damages. Purchaser is responsible for return shipping. Warranty does not apply to accessories.
No other warranty, including fitness for any particular purpose, is expressed or implied on any items.
Personal data collected on the website is used to process your order and support your experience throughout this website. Naiant Studio occasionally sends marketing email to registered customers with product announcements. Customers may remove their account information at any time following order completion. Naiant Studio does not sell or share customer information with any other entity.